Order Preparation

Gather your media, box everything up and prepare for transport. Print and complete the order form, and include with your media.

Order Form (pdf)

For all media:

• We scan everything in the order it is given. If you have an order preference, please prepare them before sending them. If you'd prefer they are grouped into separate digital folders, package them in separate envelopes or bags.
• Place in secure boxes or containers for transport. If you have selected delivery service and don't have a safe container, please let us know so we can bring some.

Rules for photos, slides, negatives and photo film:

1. Remove any tape or anything sticky off both sides of the photos.
2. Remove any duplicates; this will save you money since you are charged per scan. 
3. It costs extra for us to remove photos from albums or frames, or have them scanned from the books (50¢ extra each). Save money and have them all loose and ready to be scanned.
4. Titles, names, dates, etc. can be added for an additional 50¢ per file.

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Transport

Select from the following:

Shipping

After selecting your mailing service, we recommend you add insurance and trackable services.
NOTE: Mail in boxes! Package in Ziploc bags inside the box for added protection.

We will bill you for the return postage. Assume the return is the same cost as shipping it to us.

Delivery

We handle the round-trip retrieval and return of your keepsakes. There is an $8 surcharge for deliveries in WNY, and a $25 surcharge for the Rochester Area. For those outside this range, please arrange a drop-off, or ship your orders to us.

Drop-Off

There is no charge if you choose to drop-off and pick-up your media to our location in Lockport, NY. Your visits must be pre-arranged; email or call us to schedule your appointment.

On-Site Processing

In certain cases we can process media at your home or business. There is a surcharge of $8/ hour. Please contact us so we can discuss whether this option will work for you. Available in and around Western New York only.

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Order Completion

We will work diligently to complete your order. Turnaround time varies, depending on the size of your project and how busy we are. We operate on a first come, first served basis. Generally it's a few days or a week for small orders, and a few weeks for bigger projects. Rush orders will be accommodated if possible. When we are done, we'll be in touch and send the final invoice.

Once paid in full, you’ll receive a single drive of all your files, along with the return of your keepsakes. Duplicate drives available upon request.

NOTE: For approved rush orders, both processing and optional fees are doubled; no discounts can be applied.

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Protect your files

We recommend making duplicates of your digital files for added protection. To be extra cautious share copies with loved ones or make a few back-ups! This is an especially vital safety measure for those wishing to throw away the original media.

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Reminders:

• All media is transferred ‘as is’.
• We cannot legally convert copyrighted content, such as TV or commercial movies. If a VHS tape is blank or has copyrighted material we won’t make a digital file from it. There is a $2 charge per tape for these items because it takes us time and machine wear to view them and make sure there isn’t hidden desirable material later in the tape.
• If you own the rights to content or provide written permission from a copyright holder, we'll duplicate the digital media. We do not infringe on the intellectual property rights of third parties.
• Unpaid orders: After 90 days of not paying/ collecting your order, the order is considered abandoned. Abandoned digital files and keepsakes will be discarded.